Expertise / Operations / Rooms Division / Front Office
Provide Accommodation Reception Services
Provide Accommodation Reception Services
Providing arrival and departure services to guests requires the ability to check daily arrivals, allocate rooms, check guests in and out of their accommodation and complete invoicing of guest charges.
This course will show you how to:
- Prepare for guest arrival
- Welcome guests and process guest registrations
- Prepare for guest departure
- Check guests out and finalise documentation
Who should do this course?
This course applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with customers.
Duration (mins) :
180
Course content
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Lesson Course Completion Survey